Not always. Certain procedures, pre-existing diseases, or exclusions under your policy may not be covered. It’s advisable to check your policy terms or confirm with your insurer before admission.

To avail cashless services:
Submit your valid insurance card/policy copy with valid  indian government issued ID, pan card photograph and passport size photographs of patient and policy holder at the insurance desk.

Fill in the cashless request form.

Our team will coordinate with your TPA/insurer for pre-authorization approval.

Once approved, your treatment can proceed as cashless.

(Additional documents may be requested by your insurer).

The cashless pre-authorization process generally takes around 4 to 6 working hours, depending on the insurance company or TPA and the completeness of the submitted documents.

In emergency situations, the hospital gives priority to processing requests to ensure there is no delay in treatment.

For planned or scheduled admissions, it is highly recommended to obtain pre-approval (advance authorization) from your insurer 5-7 days before the date of admission.

Benefits of getting pre-approval:

• Hassle-free admission: Patients can be admitted smoothly without waiting for insurance confirmation on the day of admission.
• Transparency on coverage: You will know in advance the approved amount, room category, and procedures covered, avoiding last-minute clarifications.
• Better financial planning: Pre-approval helps you understand any non-covered or out-of-pocket expenses in advance.
• Faster treatment initiation: With prior approval, the hospital can proceed with your planned procedure without administrative delays.
• Peace of mind: Patients and families can focus on treatment rather than worrying about insurance formalities.

Cashless hospitalization allows you to receive treatment without paying the hospital directly. The bill is settled between your insurance company/TPA and the hospital, subject to policy terms and approval.

A Third-Party Administrator (TPA) is an organization that manages health insurance services on behalf of insurance companies. They help process claims, issue cashless approvals, and coordinate between the hospital and the insurer.

You can reach our Insurance & TPA Desk located in the main lobby or contact us at:

04957123456

8139000835