Terms and Conditions

Meitra Hospital ( run by Premium Medical and Healthcare Providers Private Limited) is providing online consultations with Meitra Hospitals Doctors using video conference/voice calling/offline consulting (E-MAIL) (“Tele-Consultation”) through its website/call centre. The following terms and conditions govern all the transactions with respect to tele-consultations including appointment booking and refund and all other transactions through the website or through its authorized third-party websites.

The Meitra Hospital services available on the Website do not in any way constitute an invitation or recommendation to avail of the tele-consultation Services. The services provided through the Website are not intended in any way to be a substitute for a face-to-face consultation with a doctor. Meitra Hospital advises the users to make an independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through the Meitra Hospital website (www.meitra.com) and/or partner websites and/or availing any of the services from Meitra Hospital.


  • Availability, Appointment, Rescheduling, Free review and/or Cancellation :
    1. Tele-consultations shall be available for Family physicians & multi-specialities.
    2. Tele-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. Meitra Hospital reserves the right to reschedule or cancel an appointment without any prior notice.
    3. The time provided for a consultation to you is indicative, and the actual consultation time may change depending on the consulting Doctor’s discretion.
    4. Your consulted Physician reserves the right to provide Post consultation free review.
    5. Consultations can be booked, rescheduled or cancelled only within the stipulated time limits mentioned.


  • Information and Documents required :
    1. You are solely responsible for the medical, health and personal information you provide in Meitra Hospital. The advice of the doctor will depend upon the information you provide at Meitra Hospital.
    2. User discretion is advised while submitting/uploading your required personal and clinical information to the specified place and selecting the Doctor for seeking appropriate advice related to the condition of the patient. This information shall include the patient’s details, including contact details, medical history, testing/investigations results/reports, prescriptions, cardholder name and other relevant details.
    3. Meitra Hospital services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use.
    4. If the information provided by you is false/deceptive/inaccurate, or misleading, Meitra Hospital reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal.
    5. The information provided by you may be used for the purpose of services, including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities.
    6. The information provided by you can be kept with Meitra Hospital indefinitely and can be used without revealing your identity.


  • Equipment and connectivity requirements:
    1. The services available on the website shall be provided to you via audio/video consultation or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity, Meitra Hospital reserves the right to reschedule or cancel your appointment without any notice.
    2. You understand and acknowledge that there will not be any physical examination involved, and the consultation services shall be provided remotely. The opinion delivered by the doctor/physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website.
    3. Meitra Hospital or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment/interpretation error/perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion in following the advice obtained post consultation from Meitra Hospital.
    4. Meitra Hospital Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.


  • Cookies :
    1. Meitra Hospital, like many other websites, uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences, previous activities, browsing activities, and profiling and tracking behaviour on this Website. By visiting Meitra Hospital Website, you acknowledge, accept and expressly authorize Meitra Hospital for the placement of Cookies on your web browser.


  • Electronic Payments/ Refunds :
    1. Meitra Hospital offer’s online mode of payment. You may use internet banking or a debit/credit card to make payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
    2. Meitra Hospital shall not be liable in any manner whatsoever if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees, or you use a credit/ debit card which is not lawfully owned by you or if you permit the third party to use your password or other means to access your account.
    3. Meitra Hospital shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless it is an authorized third party website and/or required by law regulation or court order.
    4. Refunds may be made in case a request is raised by the user by clicking the cancel button in the user dashboard on the Meitra Hospital website within the stipulated deadline mentioned in the refund & cancellation table above.
    5. Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the Meitra Hospital user dashboard in your Meitra Hospital account. Refund requests against delays, the nature of advice obtained, the efficacy of treatment, and the health outcomes of the consultation will not be entertained.
    6. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to info@meitra.com.
    7. You have the option to reschedule or cancel a booked Specialist or Family physician appointment strictly within the stipulated deadlines as mentioned in the refunds and cancellations table above.
    8. Meitra Hospital reserves the right to modify/implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.


  • Use of content & Copyright :
    1. Meitra Hospital owns the website as well the intellectual property contained thereon, including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors/physicians or others on the Website.
    2. You shall not use the content available on the website without the prior written permission of Meitra Hospital.


  • Privacy and Security :
    1. Meitra Hospital uses secure encryption technology to keep your information safe and secure at all times. Meitra is committed to maintaining the privacy of the information uploaded by you on the website and complies with the industry-standard security safeguards for the purpose of securing the website and the information provided/uploaded by you.
    2. Meitra Hospital uses all reasonable endeavours to ensure the integrity of the online payment facility’s security. Despite our endeavours, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.


  • Indemnity :
    1. You agree and undertake to indemnify and keep indemnified Meitra Hospital, the concerned doctor/physician and Meitra Hospitals for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Meitra hospital may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account.


  • Disclaimer :
    1. Meitra Hospital provides the services on an “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, or service provided through or in connection with the website.
    2. In no event shall Meitra be responsible for any third-party misuse of the data and for any acts, deeds and circumstances beyond the control of the management of Meitra Hospital.
    3. You agree and acknowledge that you are solely responsible for your conduct.


  • Limitations of liability :
    1. In no event shall Meitra Hospital be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever, including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Meitra Hospital services.


  • Termination :
    1. This arrangement may be terminated by either party at any time, with or without cause.
    2. Meitra Hospital reserves the right to refuse the use of services immediately in case your conduct is deemed by Meitra Hospital to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical/immoral.


  • Modification of Terms and conditions of service :
    1. Meitra Hospital may at any time, without any prior notification to you, modify these terms of conditions.
    2. Please review the latest version of the terms and conditions before proceeding to avail the service.
    3. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.


  • General Terms and Conditions :
    1. This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Kerala.
    2. Meitra Hospital makes no representation that the services are appropriate for patients in any other location except India, as Meitra operates and controls this website from India.
    3. If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law, then the said provision will be superseded by a valid, enforceable provision, and the remainder of the agreement shall continue in effect.
    4. You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of Meitra Hospital.
    5. You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement.

The terms and conditions herein form an agreement. Please read this agreement carefully, and if you are not agreeable to any terms and conditions, please do not proceed further.

By clicking on “I Agree” and proceeding further, you signify that you read through, understood and accepted the aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail of the services through the website. If you have any queries or need any clarification or assistance, please contact us at info@meitra.com.